0207 729 9111
Complaints handling procedure
We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details.
We will send you a letter acknowledging receipt of your complaint enclosing a copy of this procedure.
Alternative complaint bodies such as ProMediate http:/www.promediate.co.uk/ exist which are competent to deal with complaints about legal services should both you and our firm wish to use such a scheme. We do agree to use ProMediate.
If we have to change any of the timescales above, we will let you know and explain why.